Types of Interaction Requests
Agents send requests for a few common reasons:Answer a Request
1
Open the request
In the chat thread, the agent’s message will show the question or form. Read it carefully.
2
Type or select your answer
For text questions, type your response and click Send. For multiple choice, select the option that fits, or pick Something else to explain manually.
3
Submit or skip
Click Done when finished, or Skip if you want the agent to move on without that answer.
Decline or Dismiss a Request
If you do not want to answer, you have options:- Skip tells the agent to proceed without the missing information.
- Dismiss these questions removes the current batch of requests from the thread.
- Decline marks the request as declined, which the agent can see in its status.
Request Statuses
Each interaction request has a status so you can see what happened:Handle Credential Requests
When an agent needs access to a service, it may ask for your key or token.1
Review the request
The agent names the service it needs access to. Check that you recognize the service.
2
Paste or reuse a saved key
Type or paste your key into the field. If you already saved a credential for that service, you can choose Use your saved key instead.
3
Save to Credentials (optional)
Click Save to Credentials to store the key securely for future use. The key is encrypted the moment you send it and never shown again in chat.
4
Send
Click Send to grant access. The agent can now call the service on your behalf.
You can revoke any saved credential at any time from the Credentials page. The agent will stop receiving it immediately.
Next Steps
Chat with Maya
Start and manage your conversations.
Credentials
Manage saved keys and service access.