Start a New Chat
1
Open the sidebar
Click the sidebar toggle or press the keyboard shortcut to open the left panel.
2
Click Talk to Maya
Select Talk to Maya to jump into your main chat, or click New Chat to start a fresh thread.
3
Send your message
Type in the composer and press Enter, or use the voice button to speak instead of typing.
Manage Chat History
Your chat history lives in the sidebar under Chats. You can organize it to keep important conversations within reach.
You can also group chats by date or by agent and swarm, and sort them by recent activity, creation date, name, or a manual order you define.
Attach Files
You can attach files to any message so Maya or your agents can read, analyze, or transform them.1
Open the attachment picker
Click the attachment button in the message composer, or drag and drop a file directly into the chat.
2
Select the file
Choose documents, images, spreadsheets, or other supported files. You can also tag knowledge files from your library.
3
Send
Add an optional message and send. The agent will reference the attachment in its reply.
Use Voice Mode
Voice mode lets you talk to Maya hands-free. The spoken turns appear in the chat thread as ordinary messages, so the conversation stays readable and searchable.1
Tap the voice button
In the composer, tap the microphone or voice icon to start a voice session.
2
Speak naturally
Talk to Maya as you would in a normal conversation. Your speech is transcribed and sent as a message.
3
End the call
Tap the hang-up button or close the chat to end the voice session.
Voice mode requires a supported browser and microphone access. If the voice button is unavailable, check your browser permissions.
Next Steps
Interaction Requests
Handle questions and tasks agents send back to you.
Memory
Control what Maya remembers from your chats.